About Us

Who We Are

Phoenix Equipment Inc. was founded in Pennsylvania in 1969 by Bob Krouse. Although it started as a mechanical testing laboratory, it soon developed into a premier laboratory instrumentation service and repair company. 

Located in Rochester, NY since 1973, Phoenix Equipment Inc. continues to offer quality laboratory instrumentation repair services while our Sci-Bay division provides a large and diverse selection of used and reconditioned laboratory equipment. Together, we offer our customers a complete end to end laboratory sales and service solution. 

Who We Serve 

We work with industrial research laboratories and university laboratories, assisting them in extending the longevity and improving the performance of their instruments through repair and service work. We also work with laboratory equipment manufacturers as their factory-authorized, factory-trained service providers for their specific lines of equipment. 

Although we are major on-site service providers for universities and research facilities in western New York, we frequently travel to facilities as far away as California, Texas and Florida. We also service equipment shipped to us from across the United States and beyond. 


Why Work With Us 

At Phoenix Equipment Inc., we work to find the best solution for you and your budget. We offer lower costs than manufacturers and provide a way for you to keep your existing equipment operating efficiently, saving you valuable resources while also reducing the impact on the environment. 

We are an authorized service provider for many manufacturers. We also have specialized factory training and expertise to service and repair all brands and types of laboratory equipment, not only the equipment of the manufacturers we represent. With more than 50 years of industry experience, you can trust us to provide the best repair service possible. 

“You Break It, We Fix It” Interested in learning more about how we can extend the life of your laboratory equipment? Contact us to get connected with a service technician! 

Get in touch

Would you like for Phoenix to represent your company? Contact us to learn about the programs and flexible arrangements that we can provide to better assist your company and your customers.