About Us

Premier Lab Instrumentation Service & Repair

Who We Are: Phoenix Equipment Inc. was founded in Pennsylvania in 1969 by Bob Krouse. Although it started as a mechanical testing laboratory, it soon developed into a premier laboratory instrumentation service and repair company. 

Located in Rochester, NY since 1973, Phoenix Equipment Inc. continues to offer quality laboratory instrumentation repair services while our Sci-Bay division provides a large and diverse selection of used and reconditioned laboratory equipment. Together, we offer our customers a complete end-to-end laboratory sales and service solution. 

Serving Industrial & University Research Labs

Who We Serve: Working with industrial research laboratories and university laboratories, Phoenix Equipment assists in extending the longevity/ improving the performance of their instruments through repair and service work. We also work with laboratory equipment manufacturers as their factory-authorized, factory-trained service providers for their specific lines of equipment. 

Although we are major on-site service providers for universities and research facilities in western New York, we frequently travel to facilities as far away as California, Texas, and Florida. We also service equipment shipped to us from across the United States and beyond. 


Finding the Best Solution for Your Budget

Why Work with Us: At Phoenix Equipment Inc., we work to find the best solution for you and your budget. We offer lower costs than manufacturers and provide a way for you to keep your existing equipment operating efficiently, saving you valuable resources while also reducing the impact on the environment. 

  • Authorized service provider for many manufacturers
  • Specialized factory training and expertise to service/ repair all brands and types of laboratory equipment (not just the manufacturers we represent)
  • More than 50 years of industry experience so you can trust us to provide the best repair service possible 

“You Break It, We Fix It.”

Interested in learning more about how we can extend the life of your laboratory equipment? Contact us now to get connected with a service technician! 

Get in touch

Would you like for Phoenix to represent your company? Contact us to learn about the programs and flexible arrangements that we can provide to better assist your company and your customers.